BLACK FRIDAY EARLY SALES IS HERE!

FAQ


How long does it take for an order to arrive?

 

Once shipped, your order will arrive within 2 to 3 business weeks for United States, Canada, Australia, United Kingdom, other countries can take up to 4 business weeks or longer, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

 

Refund & Replacement Policies


If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.


Our store do not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:

Items are faulty – damaged/broken or soiled upon arrival.

Parcels that is lost in transit.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).


Note: Cool Trending Club will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.


Cancellations


You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Once an order has been shipped, it can not be canceled at that point. After receiving your package you can contact us on the first 48 hours to arrange a return/refund (Refund Policy apply)

 

Do you ship internationally?


We ship worldwide.

 

What is Secure Shipping with Tracking?
Guarantees that your package is insured against loss, damage or missing contents during shipping. To ensure that you are fully protected, we highly recommend that you add Secure Shipping with Tracking to your order.(Secure Shipping with Tracking doesn't cover lost/stolen packages that are already delivered as reflected on the tracking site).

How do I track my package?


You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at support@cooltrendingclub.com  to ask questions anytime.